Privacy Policy
What kinds of information do we hold?
How do we collect and hold personal information?
Why do we collect personal information?
How do we keep information secure?
Who do we disclose personal information to?
What if you do not provide the information we request?
What are our policies on management of personal information?

Facets is committed to protecting our users' privacy. We offer this statement to inform our users of how we define, gather and use personally identifiable information ("Personal Information"), which they submit to us via this Site. Facets will take reasonable steps to protect Personal Information submitted by users of this Site in such a way as is consistent with this Privacy Statement and in accordance with all applicable data protection and privacy law. The Personal Information that Facets collects from users includes the following: a person's full name, address, telephone number, date of birth and/ or email address.

If you do not wish us to process your Personal Information for the reasons and in the manner set out in this Privacy Statement, please do not use this Site or any of the services available through it.

What kinds of information do we hold?

We may collect personal information such as: Personal details e.g. name, age, address, and phone number, and other contact information; Billing, credit, payment and accounting information e.g. account usage records, billing information, payment method, credit card or bank account numbers, billing and payment history; Historical information e.g. how you came to be our customer. Rentals history. History of Your Selections. Technical information e.g. user name, password, IP address, calling number, Internet service provider. Support information e.g. history of support requests. Marketing-related information, such as what products and promotions we have marketed to you, whether you have received, read or responded to promotional emails, whether you have visited links in promotional emails and whether you have participated in our promotions. If we receive a request not to send commercial electronic messages to a certain email address, we may retain details of the address and the request indefinitely in order to comply with the request. Complaint information e.g. history of issues and complaints.

How do we collect and hold personal information?

Normally, we collect personal information: Directly from you; From our computer equipment (e.g. service usage details); In some cases, from a credit reporting agency; From marketing bureaux who carry out promotions for us; If you became our customer as a result of a business acquisition, from the vendor.

We hold personal information:

In paper files; in computer databases and systems that we control and supervise.

Why do we collect personal information?

We collect your personal information to use it for one or more of the purposes for which we collected it - they will normally be obvious from the circumstances. Our purposes include: Providing goods or services to you; Analysing your preferences to let us service you better; Marketing our business to you; Arranging for third parties (e.g. Australia Post) to provide goods or services to you; Managing our financial and commercial relationship with you; Providing you with information about us and our services Managing our business and our technical facilities and planning future development; Complying with legal requirements; Dealing with problems and complaints; Disclosure to prospective investors in or purchasers of our business or us.

How do we keep information secure?

We keep personal information secure by several means, including: Storing it in controlled access places; Using good security practices and technology on our network and computers, including password security;

We have a secure server that uses Secure Socket Layer (SSL) encryption to protect your credit or debit card details. The encryption software scrambles the data with a secret code so that no one can make sense of it while it's being transmitted. When the data reaches its destination, the same software unscrambles the information. Imposing confidentiality obligations on all staff.

Who do we disclose personal information to?

We may disclose personal information: To our wholesale suppliers and other entities involved in service delivery to you; To our professional advisers, technical and marketing consultants; To marketing bureau that carry out promotions for us; To prospective investors in or purchasers of us or our business; To our agents and resellers; To a debt recovery or credit reporting agency in case of non-payment; To law enforcement agencies in response to a lawful request; As required by law.

What if you do not provide the information we request?

If you do not provide the personal information we request, it may prejudice our ability and / or willingness to provide or maintain services to you. In some cases, it may be a breach of your contract with us.

What are our policies on management of personal information?

We manage, and require our staff to manage, personal information in accordance with this statement. Facets reserves the right to modify or update this Privacy Statement at any time. Any amendments will be published on the Site. Users are therefore encouraged to review this Privacy Statement from time to time. If you continue to use this Site after any such amended version of this Privacy Statement has been published you will be deemed to have consented to the amendments. If you do not agree to the amendments, please do not continue to use this Site.

We can be contacted by e-mail at members@facets.org