Help
How do I sign up for Facets Patron Circle?
How Do I Change My Deal?
Why do I have to provide my debit/credit card number when I sign up?
Is it safe to enter my debit/credit card details online?
I've forgotten my password
I have lost the envelope, disc pouch or protective card logo. What do I do?
Can I suspend my DVD membership?
How to find the movies you will enjoy?
What happens if a movie gets lost or damaged?
Returning and receiving DVD's
Updating account details
My disc doesn't play, what do I do?
Looking after the DVD's
VHS
Cancelling your membership
Contacting - Facets

How do I sign up for Facets Patron Circle?

Signing up for Facets Patron Circle Membership is quick and easy. All you need to do is click on the 'Join Here' link on the homepage. From there, please follow the on-screen instructions.

How Do I Change My Deal?

Simply login to you account, navigate to YOUR ACCOUNT. Click on SERVICE STATUS. Find CHANGE DEAL and choose the deal you would like from the pull down menu. Once you have found the deal that's best for you, select your deal and click the CHANGE DEAL button. You will receive a prompt letting you know your deal has been changed. New deals will reflect in your service status within 24 hours.

Why do I have to provide my debit/credit card number when I sign up?

The primary reason for taking your details is to protect Facets from potential customer fraud. Unfortunately occasionally customers have been known to cancel membership of Facets Online, and not return outstanding titles. We are unable to offer this service to customers unwilling to provide us with valid payment details.

Is it safe to enter my debit/credit card details online?

Facets uses industry standard Secure Socket Layer (SSL) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. We're confident that we are offering the secure service you can expect from Facets. We use SSL 128 bit key encryption - industry standard security software.

I've forgotten my password

To request a new password, visit New Password

I have lost the envelope, disc pouch or protective card logo. What do I do?

Let us know by email what's missing and we will send you out another one.

Can I suspend my membership?

You can temporarily suspend your Facets subscription for up to 2 months.

How to find the movies you will enjoy?

Having trouble finding DVDs to rent? Here are some hints to help you find exactly what you're looking for!

Search

  • A quick and easy way is to search for individual titles using the search box. Just type in a word, a few words, or part of a word.
  • Do not use quotes when searching for titles: simply enter the title into the search field and the listings will appear alphabetically.
  • Searching for a TV series? Enter the series title into the search box and add a colon directly after the title (Example, Alias:) this will enable you to view the entire list of the seasons and discs associated with that series.
  • If you enjoy watching movies with a particular actor or director, enter their name in the search box and a list of their movies available on DVD will appear.

Browse

  • We have categorized our DVDs to make it easy for you to find movies, so browse through the list of genres and sub-genres and choose one that appeals.
  • Alternatively, browse movies using the first letter in the movie title, or via the surname of actors and directors, or by a range of years in which the movies were made.

Movie Lists

  • Just For You - a list of movies we recommend, customized especially for you!
  • Expert Picks - our panel of experts list their favorites here
  • Highest Rated - the movies that your fellow customers have rated the highest
  • Most Popular - these are the most rented DVDs
  • New Releases - the 'new kids on the block', now available for rental
  • Coming Soon - they're on their way, so Reserve these now
  • Pot Luck - this could be your lucky day! Movies chosen to add spice to your life
  • The Duds - movies that received the lowest rating by Facets customers (who said bad isn't sometimes good?)
  • 5 Stars - movies that were recently rated five stars by Facets customers

What happens if a movie gets lost or damaged?

You will need to report it as "lost" or "damaged". The Facets envelopes, blend in with your normal mail and are therefore less likely to be stolen. Facets reserves the right to charge you the recommended retail price if you are responsible for loss or damage to a disc.

Returning and receiving DVD's

We will always email you to let you know when we have received a disc back from you, or when we have sent a new one to you. However the best way to monitor your Facets account is to go to your "Current Rentals" page. From here you can actually see the title of each disc that have been sent to you and on what date it was sent.

Updating account details

You can change your registration information at any time. This includes changing your mailing address and telling us your new email address.

My disc doesn't play, what do I do?

It is possible that occasionally you will be sent a disc that will not work correctly when played. This is especially true in the case of older DVD players that are a lot more sensitive to grime that can build up on the disc.

Due to the build up of dirt, dust and fingerprints on the bottom of the disc it is possible that this can cause the disc not to play.

You may find by simply cleaning the disc with a nonabrasive cloth that this resolves the issue. To clean the disc correctly please follow the steps below.

  • Step 1: Before cleaning make sure you handle the disc by the edges and avoid touching the shiny side of the disc.
  • Step 2: Using a nonabrasive cloth, wipe from the centre of the disc towards the outside edge in straight lines. Note: Do not wipe around the disc in a circular motion as this may cause more damage to the disc.
  • Step 3: You can now try to watch the movie.
  • Step 4: Should the problem still persist, repeat step 2 again using a tiny amount of water on the cloth. Note: Ensure that the disc is completely dry before placing back into your DVD player.

If all steps have been completed and the disc is still unplayable you can report a problem with the disc via the website.

Looking after the DVD's

Always store the DVD in the disc pouch and the return envelope when not in use.
Do not leave the DVD near a heating unit or in direct sunlight (near a window or in an unventilated car).

VHS

The Videotheque has an unrivaled archive of rare and hard-to-find films on VHS, many of which are out-of-print and unavailable for rent anywhere else. As a Facets member, these films are at your fingertips. However, the rarity and weight of these films require extra security. VHS rentals have an additional delivery service charge of $5 for 1 tape, $8 for 2 tapes or $10 for 3 tapes, with the fees charged directly to your credit card.
VHS is mailed via FedEx Ground and is to be returned by the member via their method of choice that includes a trackable service. Also, a $250 fine is instituted if an out-of-print tape is destroyed, damaged or lost while in your possession. The price may be more than your average DVD rental, but the precautions ensure both the films' safety and the guarantee that future audiences will be able to enjoy them, as well.

Cancelling your membership

You can cancel your membership with Facets at any time. The cancellation will take effect once all your currently rented films have been returned.

Contacting - Facets

E-mail us at members@facets.org

Facets Video Rentals
1517 W. Fullerton Ave.
Chicago, IL 60614
(773) 281-9075
(800) 532-2387

If you have any other questions relating to the Facets service, see the FAQ page or email members@facets.org